Moniva - Frequently Asked Questions

Frequently Asked Questions

The total amount is individual and is based on your monthly salary, benefits, years at the company and your transaction history with us. In order to see your current credit line and maximum amount you can borrow just log into the web site and see this information on your personal dashboard.

The interest rate depends on the amount of money you want to borrow and your preferred repayment schedule. We provide you with all the information to make the best decision for your needs and capabilities and we also do our best to give excellent and fair pricing. In order to see actual numbers just log in and play with our calculators – all the information is presented clearly.

No, Moniva is not a bank. We do not receive deposits from the general public nor do we offer savings or current accounts.

Moniva is a licensed fully regulated lender. We offer a service that is 100% online. Still, you can reach us when needed at Our office headquarters and our Specialized Unit of Customer Service are located at 9 Akarigbere Street, Off Idejo Street, Off Adeola Odeku Road, Victoria Island, Lagos.

The process of taking credit at Moniva is really simple and takes place 100% online. In just 3 steps you can have money in your bank account:

  • Login to the site and select the amount of money you want and the desired duration of the loan
  • Choose your preferred repayment schedule
  • Submit your request

Money will be sent to your bank account within minutes of your confirmed request

After you’ve submitted your credit request it takes us just a few minutes to send you your money. Its super simple and super fast.

Moniva uses a system of wire transfers, which are directly deposited to your bank account. We transfer the money to the account your receive your salary at.

Repayments are done through your salary. When your employer pays your salary he deducts the loan repayments and pays us directly. You receive your salary as usual to your bank account minus the repayments.

Yes. All the information is found on your dashboard. Just click the “View Repayments Schedule” button or the “View Credit History” button. Everything is presented in a clear, easy to understand, transparent format.

Feel free to reach out to us any time at We will do our best to solve your inquiries as fast as we can. :)

In the event of termination, suspension, resignation or death, before full liquidation of the loan an amount that will liquidate the loan will be paid directly from your gratuity or other /severance benefits to which you may be entitled to from your employer.

If you are about to leave/left your current employment, we recommend that you get in touch with us by writing to more we know about your situation, the more we will be able to help you sort things out and find a solution that fits both parties. We understand that unexpected circumstances arise that complicate the due payment of a loan, which is why we are willing to work closely with you to find the best possible solution.

This takes usually 24 hours after your employer made the repayment on your behalf.

Your bank account details can only be updated through your HR department. We only transfer money to the bank account that your salary is paid into by your employer.

It is always a good idea to make sure that the website you are browsing is secure. You can verify this by looking for a green padlock in the upper left corner of your URL address bar (not simply a picture of a padlock or the word 'secure' written on a webpage). You should also make sure the address bar says 'https://' before the URL (note the 's' for secure sockets layer, or encryption). When you see both of these characteristics, all communication provided on the website you are on is encrypted and secure. Moniva is a secure website, so you should see the green padlock when you go to our site:

Easy. All our contact information is available on our contact page.

Yes. You can take credit until you reach your maximum credit limit. When you log in you will see on your personalized dashboard your limits and how much credit you are currently using. You can take additional credit at any time provided you don’t exceed your thresholds.

We encourage you to borrow responsibly. We reward you for taking smaller amounts of credit and our pricing goes higher when you take more credit for longer durations. We still give you competitive and fair rates though…

Yes. Just send us an email to and state your request and contact details. We will get in touch and present you with the best options to do that.

If for any reason you do not repay your debt and have not been in touch with us in order to discuss various recovery options, the following things can occur:

  • Suspension to our lending service
  • Involvement with outside collection agencies
  • Legal action
  • Reporting your account delinquency to multiple credit bureaus and other governmental agencies

This can then lead to potential increases in fees from other banks, credit unions, micro finance bank loans, insurance premiums, cell phone companies, etc. All these organizations, and even some landlords, use credit bureau information to make judgments about the type of consumer you are, and not paying back a loan can have detrimental effects on other areas of your life.

Remember working with us on a recovery plan is a much better option than not paying back your debt, so please contact us at anytime. We want the best for you, so anytime you are having issues, let us know and we can work together on a solution.

Please log in and you will find your customized dashboard that contains your credit status and/or all the details concerning your current balance.